Warranty & Returns

Last Updated: August 2026 | Store: SamiVoTech

At SamiVoTech, we stand behind the durability and performance of our gaming hardware and battle station gear. Whether you encounter a technical defect or need to initiate a return, we provide a transparent, hassle-free policy.

1. 30-Day Return Policy

You have 30 calendar days from the date of confirmed delivery to request a return or exchange for eligible items:

  • Condition: Hardware, peripherals, and accessories must be in original, uncompromised condition without unauthorized modifications or physical damage.
  • Packaging: All original packaging, manuals, cables, brackets, and bundled accessories must be included.
  • Serial Numbers: Factory serial stickers and barcode labels must be intact and legible.

2. Warranty Coverage & DOA Guarantee

We ensure you never receive non-functional equipment:

  • Dead On Arrival (DOA): If an item arrives non-functional or damaged in transit, notify us within 7 days of delivery for an immediate expedited replacement at no extra shipping cost.
  • Component Warranties: All core PC components (GPUs, motherboards, power supplies, cooling units) retain their full manufacturer warranty backed by SamiVoTech support verification.
  • What is Not Covered: Accidental drops, liquid spills, damage from power surges without surge protection, or firmware modifications (such as custom BIOS flashing).

3. How to Initiate a Return or RMA

  1. Reach out via our Contact Us page with your Order Number and a brief description/photo of the issue.
  2. Our technical support team will evaluate the request and issue a Return Merchandise Authorization (RMA) ticket within 24–48 business hours.
  3. Securely box the gear with all original accessories and ship it to the designated inspection facility provided in your RMA instructions.
  4. Once received and verified by our hardware team, your refund or replacement unit will be processed within 3–5 business days.

4. Need Technical Support or a Return?

Our team is available to help diagnose hardware problems or set up your return process immediately:

SamiVoTech Support Desk

Start a return, check warranty status, or talk to support.

Contact Support →